Warranty Policy

Limited Warranty

Digitimer Limited warrants to the first purchaser, for a period of one year from the date of purchase, that this Digitimer Instrument (hereafter referred to as the “Product”) will be free from defective workmanship and materials, and agrees that it will, at its option, either repair the defect or replace the defective Product or part thereof at no charge to the purchaser for parts and labour. The Product must be returned to Digitimer Limited, carriage paid and insured. Digitimer Limited will return the Product, carriage paid and insured, in the most appropriate method as determined by Digitimer Limited. If a faster shipping service is desired by the customer, any additional special delivery expenses must be paid by the customer.

This warranty does not apply to shipping damage. Digitimer Limited fully insures all shipments. Any claims of damage upon receipt must be filed with the carrier and Digitimer Limited immediately.

This warranty does not apply to any exterior appearance item of the Product which has been damaged or defaced, which has been subjected to misuse and abuse, abnormal service or handling, or which has been altered or modified in design or construction.

This warranty does not apply to any interconnection cables supplied with the Product.

This warranty does not apply if any unauthorised repairs, modifications or alterations have been made to the Product.

This warranty applies to software products only to the extent of maintenance release software to correct improper operation of the Product. Software updates to increase the capabilities of the present product are not to be provided under the terms of this warranty. Updates will be sent at no cost to the customer by normal common carrier routes. If faster delivery is desired, the customer must assume any additional expenses for special delivery service.

No sales organisations, other than Digitimer Limited itself, are authorised to make any warranties other than those described, or to extend the duration of any warranties beyond the time period described above on the behalf of Digitimer Limited.

Warranty Extensions

Two Year Warranty
All our products include a one year manufacturer’s warranty, however, we offer a two year warranty extension on all registered items manufactured by Digitimer. To accept this offer, your product registration details must reach us within 28 days of purchase and you MUST be the end-user of the product being registered. We do NOT accept product registrations submitted by distributors or resellers.

Five Year Warranty
Digitimer now provides an extended manufacturer’s warranty scheme and for a single payment (further details available upon request) we can extend the warranty your product(s) to five years from the date of delivery, giving you extended protection against any manufacturing defects or component failure. This offer is not available once the free one or two year warranty has expired.

Note that warranty extensions cover administration, parts and labour costs, but do NOT include customs fees or shipping.  Digitimer can ship using a customer’s courier account or invoice for these costs.

Obtaining Warranty Service

Warranty service of this Product can be obtained by returning the Product, carriage paid and insured, to Digitimer Limited, or the Distributor from whom the equipment was purchased. Prior authorisation before shipping the product is advised for the most expedient service.

Product change or discontinuation

Digitimer reserve the right to discontinue any instrument or to change its specification without notice, and without responsibility for incorporating changes in instruments already sold.