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For
customers within the UK, Digitimer provide comprehensive support
facilities to ensure that all urodynamics equipment is delivered,
installed and working to the customers satisfaction.
Overseas
customers will of course have support provided by their local
agent, who should always be contacted in the first instance.
Installation
Where
necessary, depending upon the type of equipment, Digitimer will
install, demonstrate and provide training for hospital staff on
all new installations. Re-installation and staff training is
also available for older equipment that has been moved to another
location or when staff changes have taken place. Charges for
this service are made at our standard service rates. Please
contact us if you would like more details.
Service
Digitimer
offer a comprehensive range of service facilities for UK customers
and our overseas agents.
Equipment
may be returned to our UK office at any time for repairs, however
it would assist greatly if you would advise us beforehand.
Please ensure that all items are accompanied with full details of
the sender and a description of the problem. We will first
evaluate the item and then provide an indication of cost before
proceeding with repairs. Please see safety notice below.....
UK
Customers also have the benefit of Contract Maintenance Schemes
where equipment is visited on a regular basis and given a full
functional check and calibration. This helps to ensure that
customers equipment is kept in the best possible condition and is
particularly useful where there is a need for the user to meet
demands of their quality system.
We
can of course provide a visiting engineer to carry out repairs in
the case of an emergency breakdown. Please contact us with details
of your requirements so that we can make appropriate arrangements.
Technical
Help
Please
contact us for assistance as we
are always pleased to help customers who may have a technical
enquiry concerning the use of their equipment.
Overseas customers should contact their local agent for help in
the first instance, but we are of course pleased to help directly
if required.
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S
A F E T Y N O T I C E S
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Returning
Used Equipment
When
returning clinical equipment for service that may have suffered
contamination, it is important that you sterilise it first
and enclose with it a certificate to confirm its safety status.
Digitimer may otherwise dispose of any item that is considered to
be a health hazard. This is particularly important for
catheter tip transducers or any other item that has come into
contact with body fluids. Please, never return used needle
electrodes to us for any reason.
Needle
Stick Injuries
Customers
who use needle electrodes are reminded that great care is needed
and that once used, needle electrodes left loose can be a serious
health hazard to other staff members. It is important that
the instructions included with the electrodes are followed
together with those that may be imposed by the hospital.
Additional copies of instructions are available on request.
After
use, needle electrodes must be disposed of safely in an approved
manner. Needle Electrodes should only be used by persons who
are trained and authorised by their respective hospital /
institution.
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