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1.
I need to
get some replacement o-rings for my HEKA pipette holder (PIPHOLD),
is it possible to obtain them from Digitimer?
Yes,
the part number is MTE011 (for a pack of 10) and they can be
supplied in two sizes. Black o-rings are suitable for all
glass sizes up to 1.9mm o.d. while a blue version is required for
2mm glass. Please contact us for a price quote.
2.
I have heard that the EPC10 amplifier is currently only compatible
with computers running a Windows operating system. As a Mac
user I am keen to control the amplifier with a Mac. Is this
true?
This
was true until recently, however, HEKA have now launched their PatchMaster
acquisition software which is both Win and Mac compatible. This new software is much more advanced than
Pulse and has allowed Heka to incorporate many new and improved
features which would not have been possible within the
architecture of Pulse. With the arrival of PatchMaster, it
has been decided that Pulse will NOT be developed to support use
of the EPC10 under a MacOS environment. Existing Pulse users
who would like to start using PatchMaster can purchase an upgrade
from Digitimer.
3.
Is it possible to open PULSE files on a Mac if the data was
acquired and saved in a Windows version of PULSE?
Following
on from the question above, it is indeed possible to acquire data
on one platform and analyse on a different one. You would of
course need the appropriate hardware dongles (parallel port key
for Win PC and USB for Mac) to allow the software to run properly.
4.
I want to upgrade to the latest version of Pulse, how can I obtain
a copy of the software?
HEKA's
website (www.heka.com)
has a section dedicated to software downloads, including the
latest versions of Pulse/PulseFit and PatchMaster. All users
are encouraged to use the most up to date versions available,
however, it should be pointed out that files saved in Pulse
version 8.60 cannot be opened in earlier versions of the software.
5.
The screw-on end cap of my pipette holder has broken, do I need a
new holder or are replacement caps available? These
end caps can fail if they are excessively tightened and
replacements are available from us. Please contact us for up
to date price information.
6.
Is it possible to export data acquired in PatchMaster and analyse
it within PulseFit, PulseTools or PulseSim? It
is possible to export PatchMaster data in Pulse v8.6 format,
however because the PatchMaster data files are significantly more
complex, data must be acquired within PatchMaster using the
precise settings outlined here.
7.
I am thinking of upgrading to PatchMaster, but I also have a
PulseFit Analysis Dongle, how will I be able to analyze my
acquired data on another computer if I upgrade? Heka
can supply a dongle which allows the online analysis features of
PatchMaster to be used on another computer. For every copy
of PatchMaster you own, you are allowed one additional PatchMaster
Online Analysis dongle for a special reduced price.
Alternatively, if you acquire your data in the strict format
described in the article mentioned above in Q6, the data can be
analysed within PulseFit. IMPORTANT NOTE: If you are
considering an upgrade to PatchMaster and you intend to use the
software under MacOS 9 or 10, you should be aware that this
package will only work with the EVE 3 dongles. More
specifically, only the USB EVE3 dongle will work under MacOS 10
while both the ADB and USB EVE 3 dongles will operate under MacOS
9 and 10. If your dongle is not of the appropriate type, you
would need to order a dongle exchange along with the upgrade.
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