|
1.
I am using the D360 Amplifier but I do not have a users manual for
it - Is it possible to obtain a copy from Digitimer?
Yes, the users manual is available as a PDF embedded in the D360
Control Software. Just click on "Help" within the menu bar
and you can open a copy and save it for future reference..
2.
I want to
obtain the latest version of the D360 control software, where can
I download it?
The
latest version of the software can be downloaded from the
D360 Software page of this website.
3.
My electrode leads terminate with 2mm plugs which are not
compatible with the 1.5mm DIN touch-proof sockets on headbox of the D360, is
it possible to purchase appropriate electrode adaptors?
Yes,
Digitimer has these adaptors in stock (see photo below),
please contact us
for current information on availability and pricing of part code
E.A0110.
4.
I have recently started using a mixture of recording electrode
types and now I am having difficulty seeing the resultant EEG
activity. It appears as if the amplifier is blocked, as the
de-block function momentarily brings the signal back. What
is happening?
It
is possible that the problem is due to the difference in materials
that the electrodes are constructed from. The D360 circuitry
is designed for electrodes which are at similar potentials (i.e an
input offset different by no more than 100mV). If you use a
mixture of electrodes types it is possible that the input offset
would exceed 100mV and the amplifier would not be able to
compensate for this difference in potential. We would
recommend that you determine the potentials the electrodes are at
to see if that could be an explanation and consider reverting back
to electrodes constructed from the same materials.
5.
I want to upgrade to the most recent D360 Control Software, but I
am not sure it is compatible with my amplifier, how do I tell?
The
most up to date version of the software is available here,
however, it must not be used with D360 amplifiers of serial
numbers lower than 51, unless they have been specifically modified
by Digitimer to accept this version. Please note that the
current version of the D360 software is NOT Windows 95 or 98
compatible.
6.
I want to use my D360 with a laptop computer, but the computer
does not have a serial port, what can I do?
Digitimer
have successfully tested and can supply a type of USB to serial
port adaptor which allows the D360 to be run via a USB port.
However, not all USB to serial port adaptors are compatible, so
please contact us further information.
7. I have
installed a USB/Serial adaptor supplied by Digitimer, but my
computer is failing to communicate with the D360. Can you
help?
Typically this problem is due to the
USB/serial adaptor not being recognized by Windows or the assigned
COM port being to high. Please
check within the Device Manager that it is installed correctly and
if not, reinstall it using the VCP driver software from the
FTDI website. It should also be noted that the Digitimer
D360 Control software needed to be installed using an
administrator account.
If the installation of the software
and adaptor has completed successfully, but the D360 is still not
recognised by the computer, check that the COM port assigned to
the USB Serial adaptor is lower than 10. COM port values
higher than 10 are not visible to the D360. Changes to the
COM port assignment can be made within the "USB Serial Adaptor"
section of the Windows Device Manager.
|
